/* Support ticket UI — extends account palette */
.ticket-grid { display: grid; gap: 0.65rem; }

.ticket-card {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 0.5rem 1rem;
  align-items: start;
  padding: 0.9rem 1rem;
  background: var(--bg-card, #221e17);
  border: 1px solid rgba(232, 226, 212, 0.1);
  border-radius: 4px;
  color: inherit;
  text-decoration: none;
  transition: border-color 0.15s;
}
.ticket-card:hover { border-color: var(--patina, #7c8f6a); }
.ticket-card h3 {
  font-family: var(--font-display, Georgia, serif);
  font-size: 1.15rem;
  font-weight: 600;
  margin: 0 0 0.25rem;
}
.ticket-card .meta { font-size: 0.82rem; color: var(--bone-dim, #a39c8c); }

.badge-st {
  display: inline-block;
  font-size: 0.7rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  padding: 0.2rem 0.45rem;
  border-radius: 2px;
  white-space: nowrap;
}
.st-open, .st-waiting_staff { background: rgba(168, 80, 58, 0.25); color: #e0a090; }
.st-waiting_player { background: rgba(201, 162, 39, 0.2); color: #e6c86a; }
.st-resolved { background: rgba(124, 143, 106, 0.25); color: #b7c9a6; }
.st-closed { background: rgba(74, 71, 64, 0.5); color: #a39c8c; }

.form-grid { display: grid; gap: 0.85rem; }
.form-grid select,
.form-grid textarea {
  width: 100%;
  padding: 0.7rem 0.85rem;
  background: var(--bg, #14120f);
  border: 1px solid var(--iron, #4a4740);
  border-radius: 3px;
  color: var(--bone, #e8e2d4);
  font: inherit;
}
.form-grid textarea { min-height: 140px; resize: vertical; }
.form-grid select:focus,
.form-grid textarea:focus {
  outline: none;
  border-color: var(--patina, #7c8f6a);
}

.thread { display: grid; gap: 0.75rem; margin: 1.25rem 0; }
.bubble {
  padding: 0.85rem 1rem;
  border-radius: 4px;
  border: 1px solid rgba(232, 226, 212, 0.08);
  background: var(--bg, #14120f);
}
.bubble.staff {
  border-color: rgba(124, 143, 106, 0.35);
  background: rgba(124, 143, 106, 0.08);
}
.bubble .who {
  font-size: 0.78rem;
  color: var(--bone-dim, #a39c8c);
  margin-bottom: 0.35rem;
}
.bubble .body {
  white-space: pre-wrap;
  word-break: break-word;
  font-size: 0.95rem;
}

.toolbar {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-bottom: 1rem;
  align-items: center;
}
.toolbar select {
  padding: 0.45rem 0.6rem;
  background: var(--bg, #14120f);
  border: 1px solid var(--iron, #4a4740);
  color: var(--bone, #e8e2d4);
  border-radius: 3px;
}

.cat-hint {
  font-size: 0.85rem;
  color: var(--bone-dim, #a39c8c);
  margin-top: -0.35rem;
}